Two orders on us

1. Who runs this promotion

The promoter is Pickld Pty Ltd (ABN 88 698 807 082) of 101 Excelsior Road, Mount Colah NSW 2079, trading as Pickld at pickld.com.au ("Pickld", "we", "us"). Contact: support@pickld.com.au.

By placing an order during the promotion period, you agree to these terms. If anything in a social post or email about this promotion disagrees with these terms, these terms win.

2. When it runs

The promotion runs from 12:00am AEDT on Friday 20 November 2026 to 11:59pm AEDT on Monday 30 November 2026 (the promotion period). The time an order is placed is the time recorded by our store.

This is a single promotion. It is not part of a series; any later promotion has its own terms.

3. Who can enter

You can enter if you are 18 or older and your order is delivered to, or collected from us at, an address in Australia.

You cannot enter if you are an employee, founder or director of Pickld, or an immediate family member of one (spouse or partner, parent, child, brother or sister).

4. How to enter

Place an order at pickld.com.au during the promotion period and pay for it. For a pre-order, paying the deposit during the promotion period is enough. That is the whole entry: there is nothing to sign up for, comment on or share.

Orders placed through Shop Pay or the Shop app count. These orders do not count:

• orders placed through a Pickld trade, club, school or venue account, or at trade or club prices;
• orders made up only of gift cards;
• orders cancelled, or refunded in full, before the draw.

5. How many entries

Each eligible order is one entry, whatever its value. A person can place more than one order and so hold more than one entry, but a person can win only once, so the two winning orders always belong to two different customers.

6. The draw

This is a random draw. Chance decides the winners.

The draw is at 12:00pm AEDT on Tuesday 1 December 2026. A computer picks two orders at random from all eligible orders, using a cryptographically secure random number generator, and at the same time draws three backup orders, in order. We keep the record of the draw (the time, the number of eligible orders, the orders drawn, the backups, and a digital fingerprint of the full list of entries that shows it was not changed afterwards) for at least five years, and we film the draw and post the video on @pickldaustralia.

We then check that each drawn order meets sections 3 and 4. If one does not, or if it belongs to the same customer as the other winning order, it is set aside and the first backup takes its place, then the second and the third. If no backup qualifies, we draw again the same way until we have two orders that qualify.

7. Telling the winners

We will email each winner, at the email address on their order, within 2 business days of the draw. We will post the winners' first names and states (for example "Sam, NSW") on @pickldaustralia and on the promotion page.

We will never ask a winner for a payment, card details or a password. Any message that does is not from us.

8. The prize

Two prizes, one for each winning order: a refund of the total price paid for that order, including products, shipping and GST, after any discount or code, up to $1,000 per order. The total value of both prizes is at most $2,000 including GST.

• We refund to the original payment method within 10 business days of the draw. Any part paid with a Pickld gift card or store credit is refunded to that gift card or store credit.
• If part of a winning order has not been charged by the draw (for example a pre-order balance), we cancel that charge instead of charging and refunding it, within the same $1,000 limit. Anything above $1,000 is charged as normal.
• The winner keeps everything in the order. Because the order has been refunded, items from a winning order can be exchanged or claimed under warranty, but not returned for a further refund.
• The prize cannot be transferred to someone else or exchanged for cash beyond the refund itself.
• The products carry the same manufacturer's warranty and consumer guarantees as any order from us.

9. Your details and privacy

We run the draw from the order details we already hold. We use your name, email address and state to check your entry, contact you if you win, and publish a winner's first name and state. Entering does not add you to our email list. We handle your details under our privacy policy: pickld.com.au/policies/privacy-policy.

10. Instagram and Meta

This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram, Facebook or Meta Platforms, Inc. We promote it there, but entries come only from orders at pickld.com.au.

11. What we are and are not responsible for

• Nothing in these terms takes away any right you have under the Australian Consumer Law or any other law that cannot be excluded.
• As far as the law allows, we are not responsible for orders that do not reach us because of a technical fault with our website, payment providers or the internet, or for any loss or injury from entering, except where it is caused by our own negligence, fraud or breach of these terms.
• We may disqualify any order, or anyone, that tampers with the promotion, uses fraudulent payment details or bots, or breaks these terms.
• If something outside our control stops the promotion running as planned, we may change, suspend or end it, subject to any direction from a state or territory regulator. If we do, we will say so on the promotion page and on @pickldaustralia, and we will still award the prizes to eligible winners.

12. Disputes

If you think something about this promotion was not right, email support@pickld.com.au. Ben or Chris will look into it and reply within 5 business days. Our decision is final as far as the law allows; it does not limit your rights under the Australian Consumer Law or your right to contact a state or territory regulator.

13. Permits

No permit is needed. The total prize value (at most $2,000) is under every Australian state and territory threshold for a trade promotion (the lowest is the ACT's $3,000).

14. Questions

Email support@pickld.com.au. Ben or Chris will reply within one business day.