Returns and Refunds

We want you to love what you bought. If it isn't right, here's how returns work.

Faulty or damaged paddle? That's a warranty claim, not a return. Make a warranty claim here.

30-day return window: you can request a return within 30 calendar days from the date you receive your item.
Eligibility: items must be unused, in their original condition, and in their original packaging.
Played it and not loving it? We can't promise a return on used gear, but talk to us at support@pickld.com.au and we'll do what we can to help you find the right fit.
Starting a return: email support@pickld.com.au with your order number and the product you'd like to return, and we'll send you the steps.
Swapping for something else: send the item back to us and we'll ship the new one out to you.

For change-of-mind returns, return shipping is paid by the customer. We recommend a tracked service, as we can't be responsible for returns lost in transit.
The original shipping charge on your order is non-refundable: refunds cover the price of the returned item(s) only.
Where an item is faulty, defective, or not as described, we pay the return postage: we'll send you a return label to send it back to us.

Once we've received and checked your return, we'll email you to confirm your refund.
Approved refunds go back to your original payment method, within your payment provider's usual processing time.

Email support@pickld.com.au and you'll hear back from Ben or Chris.

Nothing in this policy limits your rights under the Australian Consumer Law.