Refunds and Warranty Policy

At Pickld, your satisfaction is our priority. We aim to provide you with high-quality products and exceptional customer service. Please review our refund and warranty policies to ensure a seamless experience.

Refund Policy

We want you to love your purchase, but if for any reason you're not completely satisfied, we’re here to help with our hassle-free return process.

Returns

• 30-Day Return Window: You can request a return within 30 calendar days from the date you receive your item.
• Eligibility: Items must be unused, in their original condition, and include the original packaging to qualify for a return.
• Initiating a Return: Contact our customer support team at support@pickld.com.au with your order number and details of the product you’d like to return. Our team will provide you with detailed instructions to complete the process.

Refund Process

• After receiving and inspecting your return, we’ll notify you via email about the status of your refund.
• Approved refunds will be processed promptly, and a credit will be issued to your original payment method within the standard processing time for your payment provider.

Warranty Policy

We take pride in the quality and durability of our products. Many of our items include a manufacturer’s warranty to give you added confidence in your purchase.

Warranty Details

• Coverage: Our warranties cover defects in materials or workmanship. They do not cover damage from accidents, improper use, or normal wear and tear.
• Warranty Period: The duration of coverage depends on the product and is outlined in the product’s description.

Making a Warranty Claim

• Get in Touch: Contact our support team at support@pickld.com.au with your order number, a description of the issue, and any supporting documents, such as photos or videos of the defect.
• Resolution: Once your claim is reviewed and approved, we’ll provide instructions for returning the item. Depending on the circumstances, we’ll arrange for a repair, replacement, or refund.

Need Help?

For any questions or further clarification about our Refund or Warranty policies, feel free to contact our dedicated customer support team at support@pickld.com.au. We’re here to ensure your experience with Pickld is nothing short of excellent.