Frequently Asked Questions (FAQ)

Welcome to Pickld's FAQ section! Here, we answer some of the most common questions about our products, services, and policies. If you have additional questions, feel free to reach out to us at support@pickld.com.au.

1. What is Pickld?
Pickld is your one-stop shop for all things pickleball! We offer a wide range of pickleball paddles, accessories, apparel, and more for players of all skill levels.

2. How do I choose the right paddle for my skill level?
We’ve made it easy to find the perfect paddle for you:

• Beginner Paddles: Lightweight with larger sweet spots for easy handling.
• Intermediate Paddles: Balanced for players refining their skills.
• Advanced Paddles: Designed for precision, power, and control.

Visit our [Paddles by Skill Level] page for detailed recommendations.

3. Do you offer free shipping?
Yes! We offer free standard shipping on orders over $200. Shipping rates for orders below this amount will be calculated at checkout.

4. How long does shipping take?
Delivery times depend on your location and chosen shipping method:

• Standard Shipping: 2-5 Business Days
• Express Shipping: 1-2 Business Days

You’ll receive a tracking number once your order is shipped.

5. What is your return policy?
We offer a 30-day return policy for unused items in their original condition and packaging. To start a return, contact us at support@pickld.com.au with your order details. Visit our Refunds and Warranty page for more information.

6. Do your products come with a warranty?
Yes, many of our products include a manufacturer’s warranty. Warranty periods and coverage details vary by product and are listed on each product page. If you need to file a warranty claim, contact us at support@pickld.com.au.

7. How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your shipment on the courier’s website.

8. Can I change or cancel my order?
If you need to change or cancel your order, please contact us immediately at support@pickld.com.au. We’ll do our best to accommodate your request if the order has not yet been shipped.

9. Do you ship internationally?
At this time, we ship within Australia. We are working to expand our shipping options soon!

10. What payment methods do you accept?
We accept a variety of payment methods, including:

• Credit and Debit Cards (Visa, MasterCard, AMEX)
• PayPal
• AfterPay

11. Do you offer gift cards?
Yes! Pickld gift cards are available and make the perfect gift for any pickleball enthusiast. Visit our [Gift Cards] page for more details.

12. How can I contact customer support?
Our friendly customer support team is here to help! You can reach us via:

• Email: support@pickld.com.au
• [Contact Form]: Submit your inquiry, and we’ll get back to you within 24-48 hours.

If you didn’t find the answer you were looking for, don’t hesitate to reach out. We’re here to make your Pickld experience exceptional!