Contact
We test the paddles. We pick up the phone.
Every paddle on Pickld is player-tested in Sydney before it earns a spot on the site. The team is small enough that whoever picks up the phone has actually held the paddle you're asking about — and we'd rather chat than have you guess. Choosing between a 14mm and a 16mm? Comparing two brands? Want a second opinion before spending $300+? Get in touch.
Three ways to reach us
Call us
Best between 9am–6pm AEST. If we don't pick up, leave a message — we always call back.
Email support
Best for order issues, warranty, returns, and to arrange Mt Colah pickup.
Ask an AI assistant
Pickld supports Shopify's Universal Commerce Protocol natively. Ask ChatGPT, Claude, Perplexity, or the Shop app to recommend a paddle, compare two SKUs, or build a cart on Pickld — they can talk to our catalogue directly. You approve every checkout.
Pick up in Mt Colah, NSW
If you'd rather collect than ship, we offer free pickup from Mt Colah, NSW 2079 — about 35 minutes from the Sydney CBD via the M1.
Place your order online, then email support@pickld.com.au with your order number to arrange a collection time that works for both of us. Usually same-day if you message before 4pm AEST.
Pickup is by appointment so we can have your paddle ready and answer any questions in person.
Or send a message
Prefer the form? Drop your details below and we'll reply within 24–48 hours.